Preferred Solutions

  • Adoption/Training Specialist- Honolulu

    Job Locations US
    Posted Date 1 year ago(8/25/2017 1:41 PM)
  • Overview

    AccessPoint is partnered with a global Healthcare IT professional services company seeking Full Time Adoption Specialist for client service locations in Honolulu, Hawaii. Candidates must reside in the Honolulu or be willing to relocate without assistance. This is a full-time position.


    Job Description:

    The Adoption Specialist is a member of a team that oversees the successful training and optimization of a front-end dictation speech solution. The Adoption Specialist has primary responsibility for ensuring the optimal physician experience on initial training of the product. This person will also be responsible for the ongoing optimization of the solution within their customers’ environments. This requires regular analysis of data as well as communication to the customer regarding best practices and optimization requirements. The position is also responsible for the onsite or virtual optimization deliverables which range from at-the-elbow physician education to workflow reviews in order to identify new opportunities for solution enhancements. 


    Key Responsibilities: 

    • At-the-elbow physician training on front-end dictation speech solution
    • Onsite or virtual customer train-the-trainer within various EMR systems.
    • Act as a liaison between Support teams and the customer, ensuring that appropriate follow-up is provided.
    • Serve as a liaison between Development teams and the customer, being a voice of the customer as it relates to product enhancements/issues.
    • Ongoing optimization of the dictation solution within various customer environments
    • Data analysis, with effective customer communication, focused on how to improve results which will ultimately lead to higher physician satisfaction and adoption of the technology.
    • Creation and development of strong client relationships
    • Organizing and supporting the identification of key customer objectives and outcomes as it relates to the product rollout
    • Offering assistance and information, and escalating problems to subject matter experts as required.
    • Assisting clients in resolving/escalating technical issues to proper internal resources.
    • Understanding and communicating features and benefits of products and services.


    Required Skills:

    • Excellent training skills, both virtual and onsite
    • Excellent working knowledge of clinical documentation workflows, specifically clinician-created documentation within an Electronic Medical Record (EMR).
    • Ability to communicate and drive best practices
    • Ability to learn new workflows and adapt the technology within a variety of applications.
    • Customer oriented with excellent communication skills
    • Ability to manage multiple customers
    • Ability to problem solve quickly and effectively
    • Ability to prioritize and follow through on requests and action items
    • Ability to interpret technical instructions and communicate same to clients of various technical skill levels
    • Ability to follow through on problems and issues, creating procedures and tools to prevent future problems


    Required Qualifications:

    • Bachelor’s degree in HIM, management, or a related technical degree or equivalent experience
    • In-depth knowledge of the health information industry as related to the physician
    • Familiarity with EMR systems, implementation and physician training for same
    • Two to three years of customer service or account management experience
    • Two to three years of experience with speech recognition in the physician user domain is preferred
    • Ability to travel both regionally and nationally (up to 50% as needed)




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